Shipping & Return Policy
Order Processing
Orders placed before Noon Eastern Time, Monday–Friday will be processed and confirmed the same day. Orders placed after Noon Eastern Time, Monday–Friday, may not be processed and confirmed until the following business day. Orders placed after Noon Friday generally will be processed and confirmed on the following Monday. Orders placed on Saturday or Sunday will be processed and confirmed on Monday.
Lead Times
All Bestbath shower and tub units are made to order. Below are the following lead times for various Bestbath shower models or categories:
Orders placed before Noon Eastern Time, Monday–Friday will be processed and confirmed the same day. Orders placed after Noon Eastern Time, Monday–Friday, may not be processed and confirmed until the following business day. Orders placed after Noon Friday generally will be processed and confirmed on the following Monday. Orders placed on Saturday or Sunday will be processed and confirmed on Monday.
Lead Times
All Bestbath shower and tub units are made to order. Below are the following lead times for various Bestbath shower models or categories:
|
BESTBATH UNIT (with 2 or fewer items)
Need It Now Packages All Barrier Free Units All Remodeler Units All Walk-In Tub Units |
BUSINESS DAYS
1 day 5 days 5 days 7 days |
Below are the standard lead times for upgraded coloring–including accent tiles–on these units:
|
COLOR OPTION
Standard White Off White (Biscuit, Bone, Almond, Ice Grey) Solid Surface (Molten Stone) - In Stock Colors |
BUSINESS DAYS
5 day 5 days 6 days |
Once your bath or shower unit is manufactured, we will ship your order out, so please confirm that your delivery address and contact information are correct. Should the expected manufacturing time deviate from the tables above, we will do our best to notify you of any changes.
Delivery Procedures
Bestbath is not responsible for any freight-damaged items. Once your order is shipped, it is best to refer to the specific freight carrier’s terms and services regarding damaged shipments.
BESTBATH UNITS ARE SECURELY PACKED TO MINIMIZE FREIGHT DAMAGE, BUT IT STILL IS VERY IMPORTANT TO FULLY INSPECT YOUR ORDER FOR ANY DAMAGE BEFORE SIGNING YOUR DELIVERY RECEIPT. IF THE BOX OR BESTBATH UNIT APPEARS DAMAGED UPON ARRIVAL, YOU HAVE THE RIGHT TO REFUSE DELIVERY OF YOUR SHIPMENT, AND WE RECOMMEND YOU DO SO IN SUCH A CASE; MAKE SURE TO NOTE THE DAMAGE ON THE BILL OF LADING AND HAND IT BACK TO THE DRIVER.
Bestbath will assist and cooperate with you during the claim process, but it is ultimately your responsibility to file the claim, submit the proper requirements or documents for the claim, and follow the claim through to its resolution.
Handling Fees
Bestbath automatically applies a handling fee to all orders received. The handling fee is $25 for orders under $399.99, and $75 for orders over $400.
We also offer an optional liftgate service, which is available for an additional cost of $75. Please note that the $75 liftgate service fee is required for any residential or commercial freight deliveries without forklift access or a shipping dock.
Warranty
Shipping damages are not covered by the Best Bath Systems warranty. If shipping damage occurs, you will have to file a claim with the shipping company. Best Bath products are covered under factory warranties; You can find the specific warranty depending on your unit by clicking on our Warranty page.
RETURNED PRODUCTS MUST BE AUTHORIZED BY BESTBATH®
Please Read Carefully
All items must be inspected by the customer upon receipt. All requests for return due to damage must be reported to Bestbath’s Warranty/Customer Service Department within five (5) days of receipt of shipment.
Products manufactured by Best Bath Systems, Inc. (Bestbath®) are not eligible for return or refund. Questions about which products are manufactured by Bestbath and thus not eligible for return should be addressed to the Warranty/Customer Service Department.
Returned items are subject to a 50% restocking fee. The restocking fee is based on the purchase price/invoice cost of the item (freight not included). All freight costs for returned goods are the obligation of the company or individual requesting the return.
All returns must be approved by the Warranty/Customer Service Department. A Return Goods Authorization (RGA) number will be issued for all approved returns. Returned goods received by Bestbath without an assigned RGA number will not be considered for return or credit.
A RGA is valid for ninety (90) days from the date issued. Bestbath will not accept goods or issue a credit if the return is not properly authorized and received within this 90-day period.
Upon arrival of the item(s) being returned to Bestbath, a determination of the condition of those items will be made. The purchaser is responsible for any damage to the items not previously noted.
NOTE: CREDIT WILL NOT BE ISSUED IF THE ITEM IS NOT REPAIRABLE OR RESELLABLE. REPAIRABLE DAMAGE WILL INCUR A $65.00 PER HOUR REPAIR COST. THIS COST IS THE RESPONSIBILITY OF THE COMPANY OR INDIVIDUAL REQUESTING THE RETURN AND WILL BE DEDUCTED FROM THE CREDIT.
Special order items are non-refundable and non-returnable. No return or credit will be issued for special order items under any circumstances.
Storage Fees
Bestbath has a response period during which customer requested shipping delays do not incur additional fees. Should a customer notify Bestbath of a need to delay shipment after the response period as noted on the sales order, the customer will incur a storage fee of $50 per unit, per week. Storage fees are not prorated. Storage fees incurred are calculated in one (1) week increments and added to the appropriate sales order via a change order. Storage fees will be included on the customer invoice.
PLEASE CONTACT
WARRANTY AND CUSTOMER SERVICE SUPERVISOR
866-433-6650 OR EMAIL: [email protected]
Delivery Procedures
Bestbath is not responsible for any freight-damaged items. Once your order is shipped, it is best to refer to the specific freight carrier’s terms and services regarding damaged shipments.
BESTBATH UNITS ARE SECURELY PACKED TO MINIMIZE FREIGHT DAMAGE, BUT IT STILL IS VERY IMPORTANT TO FULLY INSPECT YOUR ORDER FOR ANY DAMAGE BEFORE SIGNING YOUR DELIVERY RECEIPT. IF THE BOX OR BESTBATH UNIT APPEARS DAMAGED UPON ARRIVAL, YOU HAVE THE RIGHT TO REFUSE DELIVERY OF YOUR SHIPMENT, AND WE RECOMMEND YOU DO SO IN SUCH A CASE; MAKE SURE TO NOTE THE DAMAGE ON THE BILL OF LADING AND HAND IT BACK TO THE DRIVER.
Bestbath will assist and cooperate with you during the claim process, but it is ultimately your responsibility to file the claim, submit the proper requirements or documents for the claim, and follow the claim through to its resolution.
Handling Fees
Bestbath automatically applies a handling fee to all orders received. The handling fee is $25 for orders under $399.99, and $75 for orders over $400.
We also offer an optional liftgate service, which is available for an additional cost of $75. Please note that the $75 liftgate service fee is required for any residential or commercial freight deliveries without forklift access or a shipping dock.
Warranty
Shipping damages are not covered by the Best Bath Systems warranty. If shipping damage occurs, you will have to file a claim with the shipping company. Best Bath products are covered under factory warranties; You can find the specific warranty depending on your unit by clicking on our Warranty page.
RETURNED PRODUCTS MUST BE AUTHORIZED BY BESTBATH®
Please Read Carefully
All items must be inspected by the customer upon receipt. All requests for return due to damage must be reported to Bestbath’s Warranty/Customer Service Department within five (5) days of receipt of shipment.
Products manufactured by Best Bath Systems, Inc. (Bestbath®) are not eligible for return or refund. Questions about which products are manufactured by Bestbath and thus not eligible for return should be addressed to the Warranty/Customer Service Department.
Returned items are subject to a 50% restocking fee. The restocking fee is based on the purchase price/invoice cost of the item (freight not included). All freight costs for returned goods are the obligation of the company or individual requesting the return.
All returns must be approved by the Warranty/Customer Service Department. A Return Goods Authorization (RGA) number will be issued for all approved returns. Returned goods received by Bestbath without an assigned RGA number will not be considered for return or credit.
A RGA is valid for ninety (90) days from the date issued. Bestbath will not accept goods or issue a credit if the return is not properly authorized and received within this 90-day period.
Upon arrival of the item(s) being returned to Bestbath, a determination of the condition of those items will be made. The purchaser is responsible for any damage to the items not previously noted.
NOTE: CREDIT WILL NOT BE ISSUED IF THE ITEM IS NOT REPAIRABLE OR RESELLABLE. REPAIRABLE DAMAGE WILL INCUR A $65.00 PER HOUR REPAIR COST. THIS COST IS THE RESPONSIBILITY OF THE COMPANY OR INDIVIDUAL REQUESTING THE RETURN AND WILL BE DEDUCTED FROM THE CREDIT.
Special order items are non-refundable and non-returnable. No return or credit will be issued for special order items under any circumstances.
Storage Fees
Bestbath has a response period during which customer requested shipping delays do not incur additional fees. Should a customer notify Bestbath of a need to delay shipment after the response period as noted on the sales order, the customer will incur a storage fee of $50 per unit, per week. Storage fees are not prorated. Storage fees incurred are calculated in one (1) week increments and added to the appropriate sales order via a change order. Storage fees will be included on the customer invoice.
PLEASE CONTACT
WARRANTY AND CUSTOMER SERVICE SUPERVISOR
866-433-6650 OR EMAIL: [email protected]